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Westpac home loans face delays despite ‘renovations’ – The Australian Financial Review

Borrowers are being forced to wait weeks before the bank picks up a file as it overhauls its approvals process.

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So we are really looking end-to-end. We are resequencing the order, we are changing policies where they havent made sense, he said.
Brokers, however, say things are not getting better but worse. They say Westpac is taking 12 working days to get a response for a salaried employee and up to 36 days for a self-employed applicant.
Westpac chief financial officer Michael Rowland said the bank had made more than 60 policy and process improvements, but the plan to move origination for St George and Westpac…

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